Latest Posts

Suddenly can’t access the PoliteMail tools using any of the buttons in Outlook?

Microsoft made a change to Outlook which impacts all COM add-ins, here’s how to fix it. Microsoft’s most recent Office update disables folder homepages in Outlook and as a result prevents PoliteMail users from being able to access Settings, Lists, Content, Campaigns or Results using the PoliteMail buttons. The earliest affected version is Microsoft Office […]

Understanding PoliteMail Tracking Modes

PoliteMail offers three tracking modes, Aggregate, Individual and Anonymous. Aggregate Tracking and Individual/Anonymous Tracking are like apples and oranges. You are still tracking your total audience participation, but in very different ways. Aggregate mode tracks the email message, Individual and Anonymous modes tracks the recipients. In Aggregate, every device and browser is counted, so when […]

FAQ – Inserting Videos in tracked messages – 4.6 and above

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow video to play within an email, but you can use the “Add Image” function to add an image (playable video image) and link the image to a […]

FAQ – Preflight Test Send – 4.6 and above

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

Reverse Proxy Configuration for Mobile Data Collection – On Premise Server Implementations – 4.7 and above

Q – Does PoliteMail need external connectivity (outside the firewall) to get mobile enabled? A – No, however PoliteMail does require certain https traffic from the internet to reach the PoliteMail Server. The bottom line is that HTTPS traffic originating from the mobile device has to reach the PoliteMail Server for it to be measured. […]

FAQ – Does PoliteMail have a delayed send feature? – Scheduled Send – 4.6 and above

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

FAQ – Deleting old or not used templates – Version 4.6 and above

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

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