Latest Posts

Experiencing “Slow Image Load Times”?

When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How will this affect your PoliteMail tracked messages? For every PoliteMail tracked messaged, PoliteMail will supply a unique “time to read” based on the […]

Saving a sent email as a PDF

If you want to save a PoliteMail tracked email as a PDF (to post on your website or provide as a document): In the Sent Items folder, open the email that you want to save as a PDF Click to place your cursor into the body of the email Press CTRL + A to select […]

How to Edit Template Content

To modify the content in your template, first place it into your Outlook editor from the Template Builder. Use PoliteMail > Add Image to add or replace images Modify text and colors using the Outlook controls Links are tracked automatically A responsive template will automatically stack columns based upon the size of the display area. […]

PoliteMail Best Practices

SENDING EMAIL VIA YOUR OUTLOOK OUTBOX If you are required to send PoliteMail tracked messages “via Your Outlook Outbox” there are specific behaviors that users should be aware of. The recipient count should not exceed 1,000-1,500 email addresses for best performance. Sending PoliteMail tracked messages to distribution lists greater than 1,000-1,500 recipients will take a […]

Customize Server Connection Settings

You can customize your PoliteMail Server Connection settings to apply to each user when they install the tool. You can set the Server Connection settings to default to your account’s unique PoliteMail Server name and Send Email Via the Outlook Outbox or PoliteMail Server. To do this, update your account’s registry settings. These registry settings control […]

Archiving Messages

You can control how your PoliteMail data is archived through the Settings >> Archiving tab. PoliteMail will automatically compile interactions into final reports once the send date reaches the Archive age you set. Individual interaction records will be permanently removed, but the metrics data will be preserved as a report. No drill down, follow-up or additional […]

Workaround for Embedding Videos in an Email

Outlook does not offer the ability to embed videos in an email message. An effective workaround for this issue is to place an image placeholder or thumbnail into the message and add a hyperlink that will direct the recipient to the content via an online video hosting site such as YouTube. In addition, sending this […]

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