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Understanding PoliteMail Tracking Modes

PoliteMail offers three tracking modes, Aggregate, Individual and Anonymous. Aggregate Tracking and Individual/Anonymous Tracking are like apples and oranges. You are still tracking your total audience participation, but in very different ways. Aggregate mode tracks the email message, Individual and Anonymous modes tracks the recipients. In Aggregate, every device and browser is counted, so when […]

FAQ – Preflight Test Send – 4.6 and above

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

FAQ – Does PoliteMail have a delayed send feature? – Scheduled Send – 4.6 and above

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

Get Recipient Count – New to version 4.6 and above

This new feature will allow users to verify the total number of recipients before sending a tracked email. If the count does not seem correct, users can check the distribution lists being sent to and make sure that everyone is included. Like the Preflight test send  – this is a great tool to check before […]

How to Edit Template Content

To modify the content in your template, first place it into your Outlook editor from the Template Builder. Use PoliteMail > Add Image to add or replace images Modify text and colors using the Outlook controls Links are tracked automatically A responsive template will automatically stack columns based upon the size of the display area. […]

PoliteMail Best Practices

SENDING EMAIL VIA YOUR OUTLOOK OUTBOX If you are required to send PoliteMail tracked messages “via Your Outlook Outbox” there are specific behaviors that users should be aware of. The recipient count should not exceed 1,000-1,500 email addresses for best performance. Sending PoliteMail tracked messages to distribution lists greater than 1,000-1,500 recipients will take a […]

Customize Server Connection Settings

You can customize your PoliteMail Server Connection settings to apply to each user when they install the tool. You can set the Server Connection settings to default to your account’s unique PoliteMail Server name and Send Email Via the Outlook Outbox or PoliteMail Server. To do this, update your account’s registry settings. These registry settings control […]

Workaround for Embedding Videos in an Email

Outlook does not offer the ability to embed videos in an email message. An effective workaround for this issue is to place an image placeholder or thumbnail into the message and add a hyperlink that will direct the recipient to the content via an online video hosting site such as YouTube. In addition, sending this […]

Changing link text

If you would like to control the default link colors in your PoliteMail messages, follow the steps below: 1. Open a new email 2. Go to Format Text >> Change Styles >> Colors >>Customize Colors (see below) This will change the theme of the email and can be saved and reused.    

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