Get Recipient Count – New to version 4.6 and above

This new feature will allow users to verify the total number of recipients before sending a tracked email. If the count does not seem correct, users can check the distribution lists being sent to and make sure that everyone is included. Like the Preflight test send  – this is a great tool to check before […]

How to Edit Template Content

To modify the content in your template, first place it into your Outlook editor from the Template Builder. Use PoliteMail > Add Image to add or replace images Modify text and colors using the Outlook controls Links are tracked automatically A responsive template will automatically stack columns based upon the size of the display area. […]

PoliteMail Best Practices

SENDING EMAIL VIA YOUR OUTLOOK OUTBOX If you are required to send PoliteMail tracked messages “via Your Outlook Outbox” there are specific behaviors that users should be aware of. The recipient count should not exceed 1,000-1,500 email addresses for best performance. Sending PoliteMail tracked messages to distribution lists greater than 1,000-1,500 recipients will take a […]

Customize Server Connection Settings

You can customize your PoliteMail Server Connection settings to apply to each user when they install the tool. You can set the Server Connection settings to default to your account’s unique PoliteMail Server name and Send Email Via the Outlook Outbox or PoliteMail Server. To do this, update your account’s registry settings. These registry settings control […]

Workaround for Embedding Videos in an Email

Outlook does not offer the ability to embed videos in an email message. An effective workaround for this issue is to place an image placeholder or thumbnail into the message and add a hyperlink that will direct the recipient to the content via an online video hosting site such as YouTube. In addition, sending this […]

Changing link text

If you would like to control the default link colors in your PoliteMail messages, follow the steps below: 1. Open a new email 2. Go to Format Text >> Change Styles >> Colors >>Customize Colors (see below) This will change the theme of the email and can be saved and reused.    

Creating and Saving Templates

Creating and Saving Templates Any message in your Outlook editor can be saved as a reusable template using the PoliteMail > Save As Template command. Templates are saved in the Content Library and can be reloaded into the Outlook editor by clicking on the templates drop-down within the message and selecting the template name. You […]

Best Practices for Sending a Tracked Email with Links

Inserting links into your communications is a great way to include more information in your message without increasing the size of your send. The most common methods are manually typing or copying and pasting the link into the body of your message, or using Outlook’s Insert Hyperlink. When PoliteMail tracking is enabled, PoliteMail encodes any […]

On-prem? Run the PoliteMail prereq script to prepare for installation

*Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your account manager. If not, email serversupport@politemail.com for the link. Copy and paste the prereq script to the server on which you will be installing the software. Extract the file […]

How to remove tracking from a link

If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true to the end of the URL. For example, www.politemail.com?notrack=true

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