Creating a PoliteMail Mailing List – v4.5

Mailing list can be created in the PoliteMail Lists tab to send your tracked messages. Any CSV file can be imported into PoliteMail. You can also manually create lists and convert Outlook lists. From the main PoliteMail toolbar, select Lists > Mailing Lists. You can create a New list manually, import a CSV file containing […]

Adding Trackable Links to Messages – v4.5

PoliteMail automatically tracks any link within your email (as long as it appears as a link and Outlook has underlined the link). You may type or paste link URLs directly into your email as you normally would in Outlook. To create text or image links in Outlook: Highlight/select the text or image to want to […]

How to create a subscription list – v4.5

How to create a subscription list A subscription list enables your recipients to opt-in and opt-out of the list themselves. Subscription lists for newsletter and other publications can be created by following the steps below. First, you will need to create a Mailing List within PoliteMail. From the main PoliteMail toolbar, select Lists > Mailing […]

Adding a Simple Survey – v4.5

Adding a Simple Survey – v4.5 PoliteMail has a Q&A control that allows you to include a simple survey in an email message. Survey questions can be set as 5 star ratings, mood type, yes or no, or multiple choice selections. If permitted, the user can see the vote tally immediately after clicking on the […]

Is PoliteMail compatible with a Mac?

Use of PoliteMail requires the Windows desktop version of Office. PoliteMail does not work with Outlook online/Office 365, or with Office for Mac. Microsoft does not support any add-ins for Office for Mac.

Adding Users to Your PoliteMail Account (v4.5)

Adding Users to Your PoliteMail Account (v4.5) As the PoliteMail Admin user, start from PoliteMail Account Settings, and select the Users tab. PoliteMail for Outlook is licensed on a per-seat basis, so one User may send from multiple email addresses (e.g. their own personal email address and a shared mailbox), but each person who sends […]

Adding Graphic Images to a Message – v4.5

PoliteMail makes it easy to use and reuse graphic images within your email messages with the Add Graphic Image function. You still have the ability to paste an image into your email or use Outlook’s insert picture command, but the email size will increase. This will cause the send process to slow down, particularly when […]

Writing Outlook compatible HTML code for email pages

Custom coding HTML pages to send via Outlook is NOT the same as coding a web page Rules of the road for coding HTML pages to send in Outlook First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page from Outlook. When you send HTML from Outlook, […]

Social Link Tracking – v4.5

Social Link Tracking – v4.5 Social Link Tracking allows you to track metrics, such as click throughs, for links posted outside of PoliteMail. For example, you can generate a tracked link for your website, put it in a Twitter or Facebook post, and view the results in PoliteMail. To use Social Link Tracking, click on […]

PoliteMail Metrics Definitions – v4.5

PoliteMail Metrics Definitions Sent Total recipients message was addressed to [count of members in list(s)] Devices Unique devices tracked (devices identified via browser agent) Impressions Total number of all previews/opens (non-unique, total open count) Undeliverables Hard bounces (returned to a mailbox PoliteMail is monitoring) Does not work with Aggregate tracking Out of Office Out-of-office replies […]

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