FAQ – Does PoliteMail have a delayed send feature? – Scheduled Send – 4.6 and above

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

FAQ – Create list for follow-up email – 4.6 and above

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

FAQ – Read Rates – Engaged read rate versus Engagement rate

Q – What is the difference between Engaged read rate and Engagement rate In order to best explain the Engaged Read Rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

Experiencing “Slow Image Load Times”?

When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How will this affect your PoliteMail tracked messages? For every PoliteMail tracked messaged, PoliteMail will supply a unique “time to read” based on the […]

FAQ – Saving a sent email as a PDF – 4.6 and above

Q – Can a PoliteMail sent message be saved as a PDF (for posting on-line, printing, etc.)? A – Yes, by following the steps below using the sent email. Please note that you should always work with the sent message from the sent folder, to utilize the message before the PoliteMail server has processed and […]

PoliteMail Best Practices

SENDING EMAIL VIA YOUR OUTLOOK OUTBOX If you are required to send PoliteMail tracked messages “via Your Outlook Outbox” there are specific behaviors that users should be aware of. The recipient count should not exceed 1,000-1,500 email addresses for best performance. Sending PoliteMail tracked messages to distribution lists greater than 1,000-1,500 recipients will take a […]

Archiving Messages

You can control how your PoliteMail data is archived through the Settings >> Archiving tab. PoliteMail will automatically compile interactions into final reports once the send date reaches the Archive age you set. Individual interaction records will be permanently removed, but the metrics data will be preserved as a report. No drill down, follow-up or additional […]

Workaround for Embedding Videos in an Email

Outlook does not offer the ability to embed videos in an email message. An effective workaround for this issue is to place an image placeholder or thumbnail into the message and add a hyperlink that will direct the recipient to the content via an online video hosting site such as YouTube. In addition, sending this […]

Changing link text

If you would like to control the default link colors in your PoliteMail messages, follow the steps below: 1. Open a new email 2. Go to Format Text >> Change Styles >> Colors >>Customize Colors (see below) This will change the theme of the email and can be saved and reused.    

Creating and Saving Templates

Creating and Saving Templates Any message in your Outlook editor can be saved as a reusable template using the PoliteMail > Save As Template command. Templates are saved in the Content Library and can be reloaded into the Outlook editor by clicking on the templates drop-down within the message and selecting the template name. You […]

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