Too many email addresses?

When to utilize the features of PoliteMail lists. Q:  Is there a maximum number of email addresses that can be added to the “To, Cc and/or Bcc” fields of an Outlook email message? A:  There is a maximum of 500 recipients (email addresses) in Outlook 2016/Office 365 version. Does this matter if I am using […]

Sending yourself and your colleagues test messages

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

Scheduling tracked messages to send at specific date and time

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

Deleting older or unused templates

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

Templates or messages not holding font styling?

Q – I just updated to Outlook 2016 and my font changes aren’t saving with my template/email message. Why? A – There has been a change to Microsoft Outlook html code in Outlook 2016. See below for workaround. If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font […]

Updating metrics reports

Q – When I click on update in a metric report nothing is happening, am I doing something wrong? A – No, please see the following change to the behavior for updating metric reports. We’ve added functionality that will change the status of the report to “Updating” when the report is getting updated. When you […]

What is the difference between Engaged read rate and Engagement rate?

Q – What is the difference between Engaged read rate and Engagement rate? In order to best explain the Engaged read rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

Stopping an email message in progress

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

Check your audience size before sending by using Get Recipient Count

This is a great tool to use before sending a tracked message. You can verify the total number of recipients before sending a tracked email and make sure that everyone is included. Like the Preflight Test Send  – this is a great tool to check before sending a tracked email. To check the recipient count of […]

Exporting PoliteMail mailing lists

Q – Can a PoliteMail mailing list be exported? A – Yes, see steps below. To export a PoliteMail Mailing List: Go to the PoliteMail tab in the Outlook window Click on the Lists icon Locate the list to export (sort or search) Select the list for export by clicking the box in the first […]

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