FAQ – Create list for follow-up email (v4.6 and up)

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

FAQ – Read Rates – Engaged read rate versus Engagement rate

Q – What is the difference between Engaged read rate and Engagement rate In order to best explain the Engaged Read Rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

FAQ – Stopping an Email in Progress – 4.6 and above

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

FAQ – Export PoliteMail Mailing List – 4.7 and above

Q – Can a PoliteMail mailing list be exported? A – Yes, see steps below. To export a PoliteMail Mailing List: Go to the PoliteMail tab in the Outlook window Click on the Lists icon Locate the list to export (sort or search) Select the list for export by clicking the box in the first […]

FAQ – Changing an Image or Smart Attachment after a message is sent – 4.7 and above

Q – Can an Image or Smart Attachment be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the change early on, you can change for all sent emails, whether opened or not. To change an Image or Smart Attachment after a tracked […]

FAQ – Changing a URL on a sent message – 4.6 and above

Q – Can a URL be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the URL being wrong early on, you can change the link for all sent emails, whether opened or not. To change a URL after a tracked message has […]

FAQ – Adding/Replacing Users

Q – Can I delete a user and add a new one? A – Yes, if you have Admin privileges. First let’s check how many of your active licenses are assigned to users and if you will be adding or replacing a user. Click on the PoliteMail tab in the Outlook window. From the Settings […]

FAQ – Add Calendar Invite to Message – Version 4.7 and above

Q – Can an Outlook calendar invite be added to a tracked message? A – Yes, however PoliteMail cannot insert an invite directly from the Outlook calendar, so use the steps below. To insert an Outlook calendar Meeting invite as a Smart Attachment: Open your Outlook Calendar Click New Meeting Add all details, date, time […]

FAQ – Saving a sent email as a PDF – Version 4.6 and above

Q – Can a PoliteMail sent message be saved as a PDF (for posting on-line, printing, etc.)? A – Yes, by following the steps below using the sent email. Please note that you should always work with the sent message from the sent folder, to utilize the message before the PoliteMail server has processed and […]

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