Accepted file types for Images and Smart Attachments

The following types of files can be added to a tracked message using the PoliteMail Add Image and Smart Attachment functions. bmp csv doc docx gif* gz jpeg jpg pdf png ppt pptx rtf txt xls xlsx xml zip vcs vcf ppsx ics emz

Reading Ease and Grade Level

A section of your Email Metrics calculates the estimated time it will take to read your message. PoliteMail also Microsoft Word tools to calculate readability scores using the Flesch Reading Ease and Flesch-Kincaid Grade Level tests. These tests base their scores on the average number of syllables per word and words per sentence. More about […]

For full corporate clients, what are my options for upgrading to the latest version?

PoliteMail has a variety of contracts with our client base.   If you are on an assurance plan or a perpetual license version you are generally entitled to the software for a version upgrade.  Additional technical assistance fees may apply. Software versions are generally released on a monthly schedule for reliability enhancements and on a quarterly […]

Extra Pixels on Template Elements

Why do I see extra pixels or lines within the Outlook Editor? The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed within the email. […]

Uninstalling PoliteMail

You may uninstall the PoliteMail for Outlook software just as you would any other software, using the Windows Control Panel. Use Windows > Control Panel > Programs > Uninstall a Program then double-click PoliteMail to initiate the uninstall process.

How Does Tracking Work?

PoliteMail, like all email marketing software, uses standard web-page image tracking to determine opens. Therefore, email open tracking is actually a result of the recipient displaying the images within the email. It is the image referenced from the PoliteMail Server that enables measurement of the open, and no other user interaction is required (unlike a […]

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