Too many email addresses?

When to utilize the features of PoliteMail lists. Q:  Is there a maximum number of email addresses that can be added to the “To, Cc and/or Bcc” fields of an Outlook email message? A:  There is a maximum of 500 recipients (email addresses) in Outlook 2016/Office 365 version. Does this matter if I am using […]

Suddenly can’t access the PoliteMail tools using any of the buttons in Outlook?

Microsoft made a change to Outlook which impacts all COM add-ins, here’s how to fix it. Microsoft’s most recent Office update disables folder homepages in Outlook and as a result prevents PoliteMail users from being able to access Settings, Lists, Content, Campaigns or Results using the PoliteMail buttons. The earliest affected version is Microsoft Office […]

Understanding PoliteMail Tracking Modes

PoliteMail offers three tracking modes, Aggregate, Individual and Anonymous. Aggregate Tracking and Individual/Anonymous Tracking are like apples and oranges. You are still tracking your total audience participation, but in very different ways. Aggregate mode tracks the email message, Individual and Anonymous modes tracks the recipients. In Aggregate, every device and browser is counted, so when […]

FAQ – Inserting Videos in tracked messages – 4.6 and above

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow video to play within an email, but you can use the “Add Image” function to add an image (playable video image) and link the image to a […]

Workaround – Outlook 2016 – Templates not holding font – size, style or color – version 4.7

Q – I just updated to Outlook 2016 and my font changes aren’t saving with my template/email message. Why? A – There has been a change to Microsoft Outlook html code in Outlook 2016. See below for workaround. If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font […]

FAQ – Updating Metrics Reports – Version 4.7 July 2107 and later

Q – When I click on update in a metric report nothing is happening, am I doing something wrong? A – No, please see the following change to the behavior for updating metric reports. In the latest shipping release of PoliteMail, we’ve added a new functionality that will change the status of the report to […]

FAQ – Stopping an Email in Progress – 4.6 and above

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

FAQ – Adding/Replacing Users

Q – Can I delete a user and add a new one? A – Yes, if you have Admin privileges. First let’s check how many of your active licenses are assigned to users and if you will be adding or replacing a user. Click on the PoliteMail tab in the Outlook window. From the Settings […]

Experiencing “Slow Image Load Times”?

When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How will this affect your PoliteMail tracked messages? For every PoliteMail tracked messaged, PoliteMail will supply a unique “time to read” based on the […]

PoliteMail Best Practices

SENDING EMAIL VIA YOUR OUTLOOK OUTBOX If you are required to send PoliteMail tracked messages “via Your Outlook Outbox” there are specific behaviors that users should be aware of. The recipient count should not exceed 1,000-1,500 email addresses for best performance. Sending PoliteMail tracked messages to distribution lists greater than 1,000-1,500 recipients will take a […]

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