Workaround for Embedding Videos in an Email

Outlook does not offer the ability to embed videos in an email message. An effective workaround for this issue is to place an image placeholder or thumbnail into the message and add a hyperlink that will direct the recipient to the content via an online video hosting site such as YouTube. In addition, sending this […]

Changing link text

If you would like to control the default link colors in your PoliteMail messages, follow the steps below: 1. Open a new email 2. Go to Format Text >> Change Styles >> Colors >>Customize Colors (see below) This will change the theme of the email and can be saved and reused.    

Disabling ScreenTips in Outlook

The Problem: When hovering your mouse over an actionable item in Outlook, a contextual mini-window, known as a ScreenTip, appears which will open Outlook Help if clicked. This can be annoying. To disable ScreenTips within Outlook, simply go to File > Options and change the ScreenTip style setting to “Don’t show ScreenTips“, then click OK. […]

How to remove tracking from a link

If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true to the end of the URL. For example, www.politemail.com?notrack=true

How to Run a Test Send – Stop/Spool/Start Method

You can test your PoliteMail sends before releasing them to your full list of recipients. To do this, you must first be set to send email via the PoliteMail server in your Server Connection dialog. Then, follow the steps below: Select PoliteMail Settings > My Profile Click on View Server Information at the bottom of […]

How to Unlock Users – v4.53

  If you are on v4.53 of PoliteMail, any Admin can unlock users directly. If a user locks their account from entering an incorrect password too many times, follow the steps below: Go to your PoliteMail Settings > Users If the user is locked out, the ‘Enabled’ column will be unchecked Click on ‘Edit’ in the far […]

How to Change Smart Attachments – v4.5

To change a Smart Attachment that you sent in a message, follow the steps below. Upload the new, corrected Smart Attachment. To Upload go to Content>Smart Attachments>New. Delete the Smart Attachment you want to replace by selecting it in your Content Library then clicking on the X. Go back to the new Smart Attachment and click […]

Geographic Location Data

PoliteMail Geographic Reporting PoliteMail v4.5 will now convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a city level view. In anonymous and aggregate tracking modes, PoliteMail will store the longitude and latitude data from the IP conversion […]

Contacting Support

Contacting Support If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. In your main PoliteMail tab, click on the Request Support icon. This will generate an email with your account information and an error log for our technical support team to use in troubleshooting the issue. […]

Is PoliteMail compatible with a Mac?

Use of PoliteMail requires the Windows desktop version of Office. PoliteMail does not work with Outlook online/Office 365, or with Office for Mac. Microsoft does not support any add-ins for Office for Mac.

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