PoliteMail Lists/Content Panels Missing within the Word Editor (New Message Window)
Can’t open a New Message after selecting a PoliteMail list and using Send New Message

Miscellaneous Word programs

Outlook 2003 uses Microsoft Word as the default email editor. Outlook 2007 and 2010 have Word built-in. When Word’s Normal.dot file gets corrupted, various problems may occur.

A simple solution is to use Outlook 2003’s built-in email editor.

  1. From the Inbox, go to Tools > Options > Mail Format
  2. Uncheck [ ] Use Word 03 as my email editor
  3. Click OK

You may notice, without Word, that Outlook 03 operates faster. The one downside is that you will lose MS Word’s auto-correct feature.


The other solution is to repair Word’s normal.dot file.

The default template in Windows Word is a file named normal.dot (or normal.dotm in Word07).  It contains many of the customization settings, including tool bars, that are used when opening a new document.  Because this file is modified fairly often, it has numerous opportunities to become corrupted.  One this happens, the easiest solution is to remove the file and create a new one.  Exit MS Word and MS Outlook before you begin!


Repair Word’s Normal.dotm or Normal.dot file

Custom toolbars are controlled via Word’s normal.dot file, if this file gets corrupted, it may affect PoliteMail’s ability to load the panel. Renaming Word’s normal.dot file lets you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings, including custom toolbars. We strongly recommend that you rename the template instead of deleting the Normal.dotm template or the Normal.dot template. If you determine that the template is the issue, you will be able to copy the custom styles, custom toolbars, macros, and AutoText entries from the Normal.dot template that was renamed.

Certain types of configurations may create more than one Normal.dotm template or Normal.dot template. These situations include cases where multiple versions of Word are running on the same computer or cases where several workstation installations exist on the same computer. In these situations, make sure that you rename the correct copy of the template.

Rename the Normal.dotm template or the Normal.dot template in Vista, Windows XP and in Windows Server 2003

  1. Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.
  2. Click Start, and then click Search.
  3. In the Search Results dialog box, under What do you want to search for, click All files and folders.
  4. In the All or part of the file name box, type Normal.dot.
  5. In the Look in box, select your local hard disk. (Or, select an alternate user template location if you are running Word from a network server.)
  6. Click Search to search for the file.
  7. For each occurrence of Normal.dot that appears in the Search Results dialog box, right-click the file and then click Rename.Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
  8. On the File menu, click Close to quit the Search program.


Now restart Outlook, open a New message window, and determine if the toolbar panel is now present.