Q – Can I stop an email that is in progress of being sent?
A – Yes, if it was sent via the PoliteMail Server and is still in progress.

Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all PoliteMail users. If other users have emails in progress, they will be stopped also. This process should only be used under extreme circumstances and requires Admin rights in PoliteMail.MyProfileSettingsServerInfo

    1. Go to the PoliteMail tab within your Outlook window
    2. From the Settings pull down menu choose My Profile
    3. Scroll to the bottom and click on the View Server Information link
    4. You will see the status of the STMP Server and if there are still messages in the queue.SMTP_Server








5. If there are still emails in progress, click STOP
6. You can now click on EMPTY QUEUE to delete the remaining messages from being sent
7. Do not forget to click START to restart your STMP Service when all messages have been cleared from the Queue


Written by Rose Censullo, August 2017