Q – Is there a way to send a follow-up email to those who have not opened a tracked email?
A – Yes, if individual tracking was used when the message was sent.

  1. Open the metrics report for the email that you want to create a follow-up list for.
  2. Click on the link desired for the follow-up list (i.e. didn’t open)
  3. Select all contacts by clicking the select all box in the top column.
  4. Click on Add to > Create New List
  5. Enter a name for the new list (i.e. MessageName_Date_Follow-up) and click on create.
  6. You can now access this newly created list from an email message via PoliteMail > Send to List


Written by Rose Censullo, August 2017