Q – Can I insert a video in a tracked email?
A – Yes, you can add a video thumbnail and link the playable video.

Outlook doesn’t currently allow videos to be embedded to play within an email message, but you can use PoliteMail’s “Add Image” feature to add a video thumbnail to your email and hyperlink it to a hosting site where your video content resides. PoliteMail will automatically create a tracked URL which will record the clicks for your sent message.


First, you will need an image that appears to be a playable video. You may want to use a screen capture from the online video site or have a creative designer provide an image with a play button.

To add the image and video link within your message:

  1. Position your cursor where you want to add the image, go to the PoliteMail tab and choose “Add Image” to insert as a PoliteMail referenced image. (Based on your configuration, an alternate method would be to insert the image via Outlook and embed it in the email)CopyVideoLinkKB
  2. Go to the online video location and copy the video link (URL)
  3. Right-click on the image and choose Hyperlink
  4. Paste the video link into the Address field at the bottom of the window
  5. Click OK
  6. Be sure to send yourself a Preflight Test Send to check the links before sending – see article.


Note: If you have difficulty with the PoliteMail referenced link to the video (locally hosted videos), you may want to change the link so that it isn’t tracked – see this article.



Written by Rose Censullo, September 2017