If your PoliteMail pages and reports do not look right (see example below) then most likely the Text Size setting in Internet Explorer is set to small. You can fix this by setting it to medium (normal).

This is most likely seen if your are running Windows XP and Internet Explorer 8. If you had made that setting in IE8 but had upgraded to IE9, the setting would still apply but the menu option would not be visible by default.

Here’s how to fix it:

  1. Close Outlook
  2. Open Internet Explorer (IE)
  3. Use the View menu, select Text size, and select Medium

    If you don’t see the View menu or are running IE9, use the Tools menu, and select Menu bar. Now you should have a View menu option.


  4. Now restart Outlook
  5. The layout of the PoliteMail pages and reports should