If links to intranet or internal site pages are not working when sent tracked, but only for users on IE9?

This is a result of a security feature in IE9 which blocks links that traverse from an untrusted zone into a trusted zone. Most likely, your own internal site domain has been included in the IE trusted sites zone, but the PoliteMail tracking server has not. To fix this, simply add your PoliteMail Server domain to the trusted sites zone list.

See also: Use Group Policy to Add Trusted Sites to IE9

Use Group Policy to Set Trusted Sites in IE9:

  1. In Group Policy Management, load the Trusted Sites Zone template
  2. Under User Configuration\Administrative Templates\Windows Components\Internet Explorer\Internet Control Panel\Security Page, click Site to Zone Assignment List
  3. Click Enabled.
  4. Click Show.
  5. Click Add.
  6. In the Enter the name of the item to be added field, put in the domain name of your PoliteMail Tracking server (e.g. https://company.pmail.com )
  7. In the Enter the value of the item to be added, enter the number 2 (2 = Trusted Sites)
  8. Click OK

Allow time for GPO refresh, then this will take effect upon the users next workstation restart, or run gpoupdate on the workstations for policy to take effect.