If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, then that means the PoliteMail send process has failed for one of three potential reasons.

1. Invalid (non-smtp) email address used in the list, or unable to resolve the list in the To: field

Solution: Ensure that the list you are sending to is composed of SMTP (name@domain.com) email addresses, not Exchange addresses (EXCHSVR/name). Ensure the list name looks like [+] Listname; when it is in the To: field, then click the [+] to see the members of the list. If you see any non-smtp addresses, these must be removed or edited before the email can be successfully sent. If the list name is not underlined, then it has not validated. In order to validate lists, your must have Outlook address books installed.

2. Sending from an alternate email address which does not have permission to send email from the your personal Outbox (or write to the Sent items folder).

Solution: If you are sending From an alternate email address (e.g. Communcations@company.com) instead of your personal email address, that address may not have sufficient permissions to write to your personal Outlook folders. You may either have your Exchange admin change the permissions on that address to full, or, use PoliteMail > Connections Settings > Send Email via, and set it to PoliteMail Mail Server (Note for Corporate Accounts, this will on work when PoliteMail Server has been configured to integrate direct with Exchange). To confirm delivery, check your Email Metrics report about 20 minutes after the send (depending upon the size of your list) and check that the sent count matches your list size and that you are getting some opens. The sent count tells you PoliteMail Server processed the email. The Opens indicate the message was successfully delivered from PoliteMail Server to your Exchange Server.

3. Corrupt PST file resulting in an error when trying resolve the email addresses

Solution: An Outlook PST/OST data file can get corrupted in a number of ways, the primary one being losing power or crashing the computer while Outlook is running. While internally Outlook has some error handling mechanisms, these are not available to 3rd party tools, therefore, the PST/OST files must be repaired for PoliteMail to work. Microsoft provides a tool for this, and the instructions are provided here: How-to repair your Outlook data file