Suddenly can’t access the PoliteMail tools using any of the buttons in Outlook?

Microsoft made a change to Outlook which impacts all COM add-ins, here’s how to fix it. Microsoft’s most recent Office update disables folder homepages in Outlook and as a result prevents PoliteMail users from being able to access Settings, Lists, Content, Campaigns or Results using the PoliteMail buttons. The earliest affected version is Microsoft Office […]

Inserting videos in tracked messages

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow videos to be embedded to play within an email message, but you can use PoliteMail’s “Add Image” feature to add a video thumbnail to your email and […]

Sending yourself and your colleagues test messages

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

Scheduling tracked messages to send at specific date and time

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

Deleting older or unused templates

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

Creating follow-up mailing lists

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

Stopping an email message in progress

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

Check your audience size before sending by using Get Recipient Count

This is a great tool to use before sending a tracked message. You can verify the total number of recipients before sending a tracked email and make sure that everyone is included. Like the Preflight Test Send  – this is a great tool to check before sending a tracked email. To check the recipient count of […]

Changing a URL on a sent message

Q – Can a URL be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the URL being wrong early on, you can change the link for all sent emails, whether opened or not. To change a URL after a tracked message has […]

Saving a sent message as a PDF

Q – Can a PoliteMail sent message be saved as a PDF (for posting on-line, printing, etc.)? A – Yes, by following the steps below using the sent email. Please note that you should always work with the sent message from the sent folder, to utilize the message before the PoliteMail server has processed and […]

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