Suddenly can’t access the PoliteMail tools using any of the buttons in Outlook?

Microsoft made a change to Outlook which impacts all COM add-ins, here’s how to fix it. Microsoft’s most recent Office update disables folder homepages in Outlook and as a result prevents PoliteMail users from being able to access Settings, Lists, Content, Campaigns or Results using the PoliteMail buttons. The earliest affected version is Microsoft Office […]

Inserting videos in tracked messages

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow videos to be embedded to play within an email message, but you can use PoliteMail’s “Add Image” feature to add a video thumbnail to your email and […]

Sending yourself and your colleagues test messages

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

Reverse Proxy Configuration for Mobile Data Collection – On Premise Server Implementations

Q – Does PoliteMail need external connectivity (outside the firewall) to get mobile enabled? A – No, however PoliteMail does require certain https traffic from the internet to reach the PoliteMail Server. The bottom line is that HTTPS traffic originating from the mobile device has to reach the PoliteMail Server for it to be measured. […]

Scheduling tracked messages to send at specific date and time

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

Deleting older or unused templates

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

Templates or messages not holding font styling?

Q – I just updated to Outlook 2016 and my font changes aren’t saving with my template/email message. Why? A – There has been a change to Microsoft Outlook html code in Outlook 2016. See below for workaround. If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font […]

Updating metrics reports

Q – When I click on update in a metric report nothing is happening, am I doing something wrong? A – No, please see the following change to the behavior for updating metric reports. We’ve added functionality that will change the status of the report to “Updating” when the report is getting updated. When you […]

Creating follow-up mailing lists

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

What is the difference between Engaged read rate and Engagement rate?

Q – What is the difference between Engaged read rate and Engagement rate? In order to best explain the Engaged read rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

Latest Tweets

  • Loading...