FAQ – Inserting Videos in tracked messages – 4.6 and above

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow video to play within an email, but you can use the “Add Image” function to add an image (playable video image) and link the image to a […]

FAQ – Deleting old or not used templates – Version 4.6 and above

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

Workaround – Outlook 2016 – Templates not holding font – size, style or color – version 4.7

Q – I just updated to Outlook 2016 and my font changes aren’t saving with my template/email message. Why? A – There has been a change to Microsoft Outlook html code in Outlook 2016. See below for workaround. If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font […]

FAQ – Create list for follow-up email – 4.6 and above

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

FAQ – Read Rates – Engaged read rate versus Engagement rate

Q – What is the difference between Engaged read rate and Engagement rate In order to best explain the Engaged Read Rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

FAQ – Stopping an Email in Progress – 4.6 and above

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

Get Recipient Count – New to version 4.6 and above

This new feature will allow users to verify the total number of recipients before sending a tracked email. If the count does not seem correct, users can check the distribution lists being sent to and make sure that everyone is included. Like the Preflight test send  – this is a great tool to check before […]

FAQ – Export PoliteMail Mailing List – 4.7 and above

Q – Can a PoliteMail mailing list be exported? A – Yes, see steps below. To export a PoliteMail Mailing List: Go to the PoliteMail tab in the Outlook window Click on the Lists icon Locate the list to export (sort or search) Select the list for export by clicking the box in the first […]

FAQ – Changing an Image or Smart Attachment after a message is sent – 4.7 and above

Q – Can an Image or Smart Attachment be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the change early on, you can change for all sent emails, whether opened or not. To change an Image or Smart Attachment after a tracked […]

FAQ – Changing a URL on a sent message – 4.6 and above

Q – Can a URL be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the URL being wrong early on, you can change the link for all sent emails, whether opened or not. To change a URL after a tracked message has […]

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