What is the difference between Engaged read rate and Engagement rate?

Q – What is the difference between Engaged read rate and Engagement rate? In order to best explain the Engaged read rate, below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. […]

Stopping an email message in progress

Q – Can I stop an email that is in progress of being sent? A – Yes, if it was sent via the PoliteMail Server and is still in progress. Your Server Connection must be set to Send Email via PoliteMail Server for this to work. Starting and stopping the SMTP server will affect all […]

Check your audience size before sending by using Get Recipient Count

This is a great tool to use before sending a tracked message. You can verify the total number of recipients before sending a tracked email and make sure that everyone is included. Like the Preflight Test Send  – this is a great tool to check before sending a tracked email. To check the recipient count of […]

Exporting PoliteMail mailing lists

Q – Can a PoliteMail mailing list be exported? A – Yes, see steps below. To export a PoliteMail Mailing List: Go to the PoliteMail tab in the Outlook window Click on the Lists icon Locate the list to export (sort or search) Select the list for export by clicking the box in the first […]

Changing an Image or Smart Attachment after a message is sent

Q – Can an Image or Smart Attachment be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the change early on, you can change for all sent emails, whether opened or not. To change an Image or Smart Attachment after a tracked […]

Changing a URL on a sent message

Q – Can a URL be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the URL being wrong early on, you can change the link for all sent emails, whether opened or not. To change a URL after a tracked message has […]

Adding, replacing and deleting users

Q – Can I delete a user and add a new one? A – Yes, if you have Admin privileges. First let’s check how many of your active licenses are assigned to users and if you will be adding or replacing a user. From the Outlook main window click on the PoliteMail tab From the […]

Adding calendar invites to a tracked message

Q – Can an Outlook calendar invite be added to a tracked message? A – Yes, however PoliteMail cannot insert an invite directly from the Outlook calendar, so use the steps below. To insert an Outlook calendar Meeting invite as a Smart Attachment: Open your Outlook Calendar Click New Meeting Add all details, date, time […]

Saving a sent message as a PDF

Q – Can a PoliteMail sent message be saved as a PDF (for posting on-line, printing, etc.)? A – Yes, by following the steps below using the sent email. Please note that you should always work with the sent message from the sent folder, to utilize the message before the PoliteMail server has processed and […]

Adding a Simple Survey or Poll

PoliteMail has a function that allows you to include a simple survey or poll in a tracked message when using Individual or Anonymous tracking. Simple survey types include 5 star ratings, mood type, yes or no, or multiple choice selections.  Here’s how: From the PoliteMail ribbon click on Feedback Select which type of survey you would […]

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