Recent Interactions

What is the Recent Interaction Panel? PoliteMail tracks all individual interactions and displays them as they occur within the Recent Interactions panel (lower right side of your Outlook Inbox).  Each of these individual interactions are compiled into the Email Metrics reports for entire messages, campaigns, and/or lists, available from the Track Results button. PoliteMail keeps […]

What are Responders & Interactions?

Interactions are any recipient interactions with your email, including link clicks, smart attachment opens, replies and forwards. Opens, Opt-outs and unsubscribes are not counted as interactions, as they are accounted for separately.   The Total Responders metric is the count of contacts on your list who have interacted at least once (to this message, campaign […]

Running List Reports

Running List Reports Within Track Results are several tabs available for the different reporting options. The Mailing Lists tab displays the PoliteMail mailings lists you can run reports on. This list shows the list name, number of contacts on each list, number of email messages sent to that list, date of last send, subscription status […]

What is an Undeliverable?

Understanding Your Email and Campaign Metrics Reports What is an Undeliverable?   Undeliverable emails are messages which have bounced back to the sender as permanently undeliverable (hard bounce), most often because the email address does not exist (is invalid or no longer has an active account). PoliteMail’s undeliverable count does not include soft bounces, which […]

What is the Opt-Out Rate?

The Opt-out Rate is the ratio of opt-outs to total email delivered. A recipient is counted as an opt-out when your recipient clicks your opt-out link and completes the opt-out or unsubscribe action. .

What is the Click-Thru Rate?

Understanding Your Email and Campaign Metrics Reports What is the Click-Thru Rate?   The Click Thru Rate (CTR) metric is the total unique individual recipients who have clicked (at least one link) to the total recipients the email was delivered to. Each recipient (email address) is only counted once, no matter how many times they […]

Running Campaign Reports

Running Campaign Reports Within Tracked Results are several tabs available for the different reporting options. The Campaigns tab displays the PoliteMail campaigns you can run reports on. This list shows the campaign name, number of email messages sent to that campaign, number of recipients sent to, and date of last send. To view the Campaign […]

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