Too many email addresses?

  Outlook limits the number of recipients to 500 email addresses across all fields (To, CC, and BCC) in the 2016/Office 365 version.  This could cause errors if your DL is on the larger side, so we recommend creating a PoliteMail list to send from. Outlook adds the list of recipients to the message header, which […]

Inserting videos in tracked messages

Note: Outlook doesn’t currently allow videos to be embedded to play within an email message, but you can use PoliteMail’s “Add Image” feature to add a video thumbnail to your email and hyperlink it to a hosting site where your video content resides. PoliteMail will automatically create a tracked URL which will record the clicks for […]

Sending yourself and your colleagues test messages

We recommend sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, as well as links and smart attachments within the […]

Scheduling tracked messages to send at specific date and time

The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the PoliteMail Server before it is released at the scheduled date/time. PoliteMail does not require the sender of the email message to be online […]

Deleting older or unused templates

As a best practice, we recommend checking if the template has been shared.  Here’s how: Navigate to the PoliteMail tab from Outlook.  Select the Content drop-down menu, and choose Templates. If the template you want to delete has the two-way arrow, it has been shared.     To delete a template: Navigate to the PoliteMail tab from […]

Templates or messages not holding font styling?

If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised on systems running older versions of Outlook. Microsoft Outlook 2016 combines style/theme code for fonts […]

Updating metrics reports

We’ve added functionality that will change the status of the report to “Updating” when the report is getting updated. When you first open a report – you will see a line like below: When you click on Update – you will see a line like below: Note: This new window may not react while it […]

Saving and Reusing Paragraphs

With the Save Paragraph function in PoliteMail you can save paragraphs, and easily pull them into new messages without having to retype the content. Here’s how: Within the message that contains the paragraph, select the paragraph text With the paragraph selected, right click and choose Save Paragraph The paragraph will be saved and appear in […]

Adding and using Outlook Bookmarks

The Outlook bookmark feature can be used to link teasers or snippets of content to the full content later in the message. When using bookmarks, also called internal links,  these links will not be tracked by PoliteMail. Here’s how: First, you will want to create the Bookmarks which are the places you want to be […]

Latest Tweets

  • Loading...