Inserting videos in tracked messages

Q – Can I insert a video in a tracked email? A – Yes, you can add a video thumbnail and link the playable video. Outlook doesn’t currently allow videos to be embedded to play within an email message, but you can use PoliteMail’s “Add Image” feature to add a video thumbnail to your email and […]

Sending yourself and your colleagues test messages

Q – Can an email message be tested before sending it to a large group of recipients? A – Yes, we recommend using our Preflight Test Send feature. The Preflight Test Send feature allows users to test a completed message prior to sending. Users can check the design and flow on both desktop and mobile, […]

Scheduling tracked messages to send at specific date and time

Q – Does PoliteMail have a delayed send feature? A – Yes, it is called a Scheduled Send. The Scheduled Send feature in PoliteMail allows users to schedule a tracked message to be sent at a future date and time. The message gets sent from Outlook and is then held on the PoliteMail Server and […]

Deleting older or unused templates

Q – Is it OK to delete old templates and if so, how? A – Yes, you can. Since your sent email messages are stored via your Outlook Outbox, deleting templates will not remove previously sent messages. You may want to check that the template(s) has not been shared/or is not in use by other […]

Templates or messages not holding font styling?

Q – I just updated to Outlook 2016 and my font changes aren’t saving with my template/email message. Why? A – There has been a change to Microsoft Outlook html code in Outlook 2016. See below for workaround. If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font […]

Updating metrics reports

Q – When I click on update in a metric report nothing is happening, am I doing something wrong? A – No, please see the following change to the behavior for updating metric reports. We’ve added functionality that will change the status of the report to “Updating” when the report is getting updated. When you […]

Creating follow-up mailing lists

Q – Is there a way to send a follow-up email to those who have not opened a tracked email? A – Yes, if individual tracking was used when the message was sent. Open the metrics report for the email that you want to create a follow-up list for. Click on the link desired for […]

Exporting PoliteMail mailing lists

Q – Can a PoliteMail mailing list be exported? A – Yes, see steps below. To export a PoliteMail Mailing List: Go to the PoliteMail tab in the Outlook window Click on the Lists icon Locate the list to export (sort or search) Select the list for export by clicking the box in the first […]

Changing an Image or Smart Attachment after a message is sent

Q – Can an Image or Smart Attachment be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the change early on, you can change for all sent emails, whether opened or not. To change an Image or Smart Attachment after a tracked […]

Changing a URL on a sent message

Q – Can a URL be changed after sending a tracked message? A – Yes, if you want to avoid resending an email and you learn of the URL being wrong early on, you can change the link for all sent emails, whether opened or not. To change a URL after a tracked message has […]

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