Export Email Metrics Reports for Outlook 2003

When exporting the email metrics reports, PoliteMail utilizes the latest Microsoft docx file formats. For Office Outlook 2003 users, install the Microsoft compatibility pack in order for these report exports to work. Click here to download the Microsoft Compatibility Pack

What is the Active Metric?

What is the Active Metric? The Active metric is the count of recipients who have at least one open confirmation or response (click, reply or forward) to a message sent to this list, within the last 90-days. To be considered Active, you must have sent email to the contact within the last 180 days. Active […]

Running List Reports

Running List Reports Within Track Results are several tabs available for the different reporting options. The Mailing Lists tab displays the PoliteMail mailings lists you can run reports on. This list shows the list name, number of contacts on each list, number of email messages sent to that list, date of last send, subscription status […]

What is the Engagement Index

The Engagement Index metric is a measure of how engaged your list is with your email messages. This index is calculated by factoring the Active and Inactive contacts with the Recency and Frequency of interactions, in consideration of the Opt-out Rate. You may use the resulting index to measure the relative engagement level of your […]

Running Campaign Reports

Running Campaign Reports Within Tracked Results are several tabs available for the different reporting options. The Campaigns tab displays the PoliteMail campaigns you can run reports on. This list shows the campaign name, number of email messages sent to that campaign, number of recipients sent to, and date of last send. To view the Campaign […]

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